Shipping, returns & refunds
No surprises—especially while we are testing.
The current HOSH checkout is a sandbox. No real payment is collected and no product is dispatched.
Sandbox orders
Test orders exist only to verify catalogue, checkout, inventory, receipt and tracking behavior. They have no monetary value and create no obligation to supply goods.
Commercial launch
Before paid orders are enabled, HOSH will publish approved delivery regions, charges, service times, cancellation rules, return windows, exclusions, damaged-item handling and refund timelines that match its actual operating partners.
Questions
Use the contact form on the home page for launch-policy questions. Do not send payment information or sensitive health details.
Production shipping and refund rules remain subject to operations, finance and legal approval.